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CAPABILITIESThe SSRL offers a variety of services to meet client needs, including: Telephone surveysThe SSRL currently maintains a 35-station interviewing facility equipped with Sawtooth WinCati software. CATI increases interviewing accuracy, quality and performance by computerizing the interviewing process. The CATI system selects and dials telephone numbers from the sample, tracks and tallies outcomes, captures response data, processes complex question skip patterns, schedules and tracks call back appointments, and screens invalid response codes. CATI also offers the ability to design screens that use multiple colors and highlighted instructions to reduce interviewer error. To ensure quality control over the interviewing process, supervisors unobtrusively monitor interviews in progress using a specially designed digital telephone system. Remote monitoring is also available to clients upon request. Mail surveysThe SSRL has over 10 years experience with self-administered mail surveys. Surveys are formatted to provide respondents clear instructions for completion and nonrespondents are sent follow-up reminders at the client’s request. Online surveysThe SSRL currently uses Vovici for conducting all online surveys. Vovici allows us to automate skips and use data validation checks to reduce response error. This software also provides extensive invitation services including multiple mailing lists, email campaigns, scheduled invitations and security gateways. Our web surveys include a variety of question and response formats, and we can customize surveys to client specifications using custom color schemes, layouts, and client logos. Multi-Mode surveysSSRL staff have conducted several studies using multiple modes, with good success. Depending upon the population of interest, we can implement a variety of data collection modes, and recommend a data collection strategy we believe will afford the maximum response rate for your study. Program EvaluationsThe SSRL offers a number of evaluation-related services for program funders, program administrators, and evaluators. We can conduct needs assessments, process evaluations, and program evaluations. Whether you are designing a program, monitoring implementation, or wanting to assess your program’s impact, the SSRL can provide a variety of qualitative and quantitative services to meet your needs. SSRL can:
Specific evaluation-related services include:
The SSRL has successfully completed numerous projects at the local, regional and national level for clients in such industries as:
We encourage client involvement at every stage of the evaluation process. Clients are encouraged to provide information and input about program goals, stakeholders and benchmarks for program success. SSRL is dedicated to providing you with informative data products to help you develop, manage or enhance your program. ProductsThe SSRL can produce a variety of reports to meet each client’s unique needs. From simple data summaries to full technical reports of results, we’ll work with you to determine which products best suit the needs of your project. Our products and product-related services include:
Our staff works with the client at the beginning of each project to design and plan meaningful representations of results. SSRL products can be customized to include specific color schemes, formatting requirements, and client logos. In addition, all SSRL products are subject to a rigorous review by key SSRL staff to ensure accuracy and readiness for publishing and delivery to the client. In addition we are happy to work with clients who simply need help editing, formatting, or appending existing reports. |
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